If you’ve been through Sunninghill, you’ve likely spotted Car Care Clinic at The Square Shopping Centre. Managing the clinic is Justin Louwrens, a man whose connection to the automotive world seems almost inevitable. With years of experience, a childhood spent working on cars with his father, and a hands on approach, Justin brings a wealth of knowledge and passion to the business.
From the moment Justin started speaking, it was clear his love for cars ran deep. “I’ve been around cars all my life,” he said with a smile. “My dad’s been in the industry as long as I can remember. So it made sense that I’d follow in his footsteps.” It was a familiar story for many, finding a career not by chance, but through family influence and early exposure.
However, Justin’s path wasn’t entirely straightforward. He started by studying the technical side of things and worked as an apprentice before trying his hand at farming. “Farming was an interesting phase, but it wasn’t for me,” he said with a chuckle. “So I came back to what I knew best, and here I am, running Car Care Clinic.”
When asked what set Car Care Clinic apart, Justin’s answer was direct and practical. “We handle all makes and models. We do everything, except tyres and bodywork,” he said. “But the main thing is service. It’s not just about fixing the car, it’s about making sure the customer is happy with the result.”
The philosophy at Car Care Clinic was built on a simple principle. “We follow the golden rule, don’t do to others what you don’t want them to do to you,” Justin said. It was this mindset that shaped the clinic’s approach, ensuring that every customer felt respected and valued. For Justin, it was about providing more than just a service; it was about building relationships with customers and creating trust.
One of the key aspects that set the clinic apart was their commitment to going the extra mile. “People often don’t get the right answers about their cars elsewhere,” Justin noted. “So we make sure we pay attention to the details and explain things clearly to our customers.” Whether it was something as small as a question or as big as a complicated repair, the team at Car Care Clinic strived to ensure that customers always left feeling informed and satisfied.
For Justin, satisfaction came not just from fixing the car, but from seeing the customer’s reaction. “There’s nothing better than seeing a car come in with a problem and leaving without it,” he said. “And knowing the customer is happy, and that’s the real reward.”
Car Care Clinic’s services ranged from routine maintenance to more complicated repairs, including engine and gearbox rebuilds. “People appreciate that we can do it all,” Justin said. “When it comes to big repairs, like a gearbox rebuild, that’s where we really show what we can do.” The clinic, though relatively new to the area, had already built a reputation as the place to go when other shops couldn’t get the job done. Justin pointed out that many customers came to them after their service warranties expired or when they’d had bad experiences with previous service providers.
When complaints arose, Justin ensured the issue was addressed promptly. “We always try to sort things out in-house first,” he said. “If it escalates, then head office steps in, but we aim to make sure the customer is satisfied before it gets to that point.”
Under Justin’s leadership, Car Care Clinic became more than just a place to get your car fixed. It was a business built on providing excellent customer service, paying attention to the details, and making sure people felt valued, this whether they were getting an oil change or a full engine rebuild.
Car Care Clinic: Car Care Clinic Sunninghill – The Square Shopping Centre @Sunninghill
